2 Support questions or comments

• 
  3 days ago
  zoubaier Purchased

  Hello,
  
  I cant login as admin, after finishing install, the file didint rename to "install_completed.php" but i deleted install.php anyway, and when i went to admin there is no index.php so i cloned login.php, the admin info i put they didint got saved in database, i went to database and found plaeholder one (admin with password) i changed them directly from phpmyadmin with MD5 in mind, i am not able to login, can you please let me know what to do ?
  
  Thank you
• View 5 more replies
• 
  3 days ago
  zoubaier Purchased

  I should add that i am not able to add a blog or change page, something seems wrong with saving, i forget to mention earlier that since index.php dosent exist in admin folder when i go there i can see all folders and files, they are not protected.
• 
  3 days ago
  zoubaier Purchased

  Another issue i found, the logo only change on main menu, on games pages it still old logo, and for favicon it dosent change
• 
  3 days ago
  zoubaier Purchased

  And another one, having issues fetching games, it seems its not fetching properly, if you try to use the custom one it only fetch one category (adventure), seems the select category is not working in the code
• 
  2 days ago
  WexisStudios Author

  Hello Zoubaier,
  
  Thank you for your feedback. From the issues you’ve described, it seems the problem is most likely related to the installation process rather than the script itself.
  
  Please make sure that during installation, all the items listed in the “Requirements” section are fully met on your hosting environment, and that you follow every installation step carefully without skipping anything. If the database information is entered incorrectly or incompletely during setup, most admin panel features (such as adding blogs, changing pages, or fetching games) will not work properly.
  
  For accessing the admin panel:
  
  In the current version you purchased, you need to open it via:
  yourdomain.com/admin/dashboard.php
  
  Please don't forget to check this address "yourdomain.com/admin/dashboard.php"
  
  I have now updated the script so that you can simply use:
  yourdomain.com/admin
  This change will be available once Codester approves the update (usually 1–2 days).
  
  Regarding game fetching, please ensure that you have entered the correct RSS feed URL. If the RSS link is incorrect, it will not fetch games properly or may fetch only one category.
  
  For the logo and favicon: you can replace the files directly in the /assets/images folder with your own versions.
  
  What I recommend now:
  
  1. Delete the current database and all script files from your hosting.
  2. Upload the script again and create a fresh, clean database.
  3. Run the installation again, without making any manual changes to the files or skipping any steps.
  4. Double-check that all database credentials are correct during setup.
  
  If after a clean installation you still encounter issues, it might be that your hosting environment does not fully meet the Requirements listed in the documentation. In that case, please let me know so we can troubleshoot together.
  
  I look forward to your reply so we can get this resolved.
• 
  2 days ago
  WexisStudios Author

  Please do not move or modify the PHP files of the script, as this may break the system. I kindly ask you to perform a clean installation of the script, and if you still encounter any errors, please let me know.
• 
  2 days ago
  zoubaier Purchased

  Ok i will do clean install
• 
  6 hours ago
  ZZD54 Purchased

  same problem
• 
  5 hours ago
  WexisStudios Author

  Hello,
  If you message me, I’ll be happy to assist you. Additionally, I have released a new version addressing this issue, and updated the documentation accordingly. The documentation is now simpler and clearer, allowing you to install the script on your site smoothly.
  Thank you very much for your valuable feedback.

• 
  4 days ago
  Prabhat

  Can't skip the ads before the game it is stuck in countdown 0 no skip option and can't play the game testing from mobile
• 
  4 days ago
  WexisStudios Author

  Hello,
  Thank you for your feedback.
  
  This issue is not related to the Nova Arcade script itself, but to certain games provided by external providers — in this case, some titles from GameMonetize.
  A few of their games (especially older titles) may have ad countdown bugs on mobile devices, which unfortunately prevent the game from starting. This is an issue within the game files themselves, not the Nova Arcade script.
  
  To reduce the chance of such issues, we recommend:
  
  Pulling games from GamePix, as they generally have better quality control and fewer bugs.
  
  If using GameMonetize, selecting newer titles instead of older ones.
  
  Nova Arcade is compatible with multiple game providers, so you can easily choose alternative games from other sources or replace problematic ones.
  
  We always recommend testing games before publishing them to ensure the best user experience.
  
  Thank you for your understanding!